dg411 Privacy Policy — How We Handle Your Data

Introduction

dg411 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") who access or use the dg411 online gaming and sports betting platform at dg411.pro (the "Platform"). This Privacy Policy describes how dg411 collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also describes the choices available to you regarding your personal data and how you can exercise your data rights.

By registering an account, accessing the Platform, or otherwise providing your personal information to dg411, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not access or use the Platform. This Privacy Policy should be read alongside dg411's Terms and Conditions, which together form the complete agreement between you and dg411.

What Personal Data We Collect

dg411 collects personal data from you in several ways — data you provide directly during registration and account use, data generated automatically through your interaction with the Platform, and in limited circumstances, data obtained from third-party verification or payment providers. The categories of personal data we collect include:

How We Use Your Personal Data

dg411 uses personal data only for specific, legitimate purposes directly related to operating the Platform and serving you as a player. We do not sell your personal data to third parties. The purposes for which we use your data are:

• Account creation and management — to register your account, verify your identity (KYC), manage your player profile, and process deposits and withdrawals through local payment methods including bKash, Nagad, Rocket, and Upay.
• Platform operation and service delivery — to make games, betting markets, and all dg411 services available to you, to process your wagers, settle outcomes, and calculate winnings accurately.
• Responsible gaming compliance — to monitor gaming activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to deliver session-time reminders in accordance with dg411's responsible gaming commitments.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and any other conduct prohibited under dg411's Terms and Conditions.
• Customer support — to respond to your queries, complaints, and account requests via live chat and email, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing and promotions — where you have consented to receive marketing communications, to send you information about relevant dg411 promotions, bonuses, and seasonal offers. You may withdraw your marketing consent at any time by contacting support.

Legal Basis for Processing

dg411 processes your personal data only where there is a valid legal basis for doing so. The legal bases on which we rely are:

• Contract performance — processing necessary to fulfil the agreement between you and dg411 when you register an account and use the Platform, including payment processing, account management, and game operation.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and data retention requirements imposed by law.
• Legitimate interests — processing necessary for dg411's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services, provided these interests are not overridden by your fundamental rights.
• Consent — where you have given specific consent for a particular processing activity, such as receiving marketing emails or promotional SMS notifications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing and Disclosure

dg411 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment providers — we share necessary financial data with bKash, Nagad, Rocket, Upay, and banking partners to process your deposits and withdrawals. These providers process your data solely to facilitate transactions and are bound by their own privacy obligations.
• Game providers — we share necessary gaming session data with licensed game providers (including Pragmatic Play, Evolution Gaming, Ezugi, and others) for the purpose of operating games, settling bets, and resolving disputes about game outcomes.
• Identity and fraud screening services — we share identity data with KYC verification providers to confirm player identity and age, and with anti-fraud services to identify suspicious account activity, duplicate registrations, and potential money laundering.
• Law enforcement and regulators — we disclose personal data to competent authorities, law enforcement agencies, and courts where required by applicable law, valid legal process, or where disclosure is necessary to protect the rights, property, or safety of dg411 or other players.

Cookies and Tracking Technologies

dg411 uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, and analyse how players use the Platform. Cookies are small text files stored on your device. We use the following categories of cookies:

• Strictly necessary cookies — these are essential for the Platform to function. They enable you to log in, navigate between pages, and access secure areas of the Platform. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies — these allow the Platform to remember your language preference, device settings, and session state so you do not have to re-enter information on every visit. Disabling these may affect your experience.
• Analytics cookies — these help dg411 understand how players navigate the Platform, which pages and games are most popular, and where technical issues arise. Analytics data is aggregated and does not identify individual players. We use this data solely to improve Platform performance.

You may manage cookies through your mobile browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. dg411 does not use third-party advertising cookies or cross-site tracking technologies.

Your Data Rights

As a dg411 player, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting dg411 support via live chat or by emailing [email protected]. We will respond to all valid requests within 30 days:

• 👁
  Right to AccessYou have the right to request a copy of all personal data dg411 holds about you, including your account information, transaction history, and gaming records.
• ✏️
  Right to RectificationYou have the right to request correction of any inaccurate or incomplete personal data held about you. You may update basic contact details directly in your account settings.
• 🗑️
  Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to dg411's legal obligations to retain certain data (for example, transaction records required under anti-money laundering law).
• ⛔
  Right to ObjectYou have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your fundamental rights override dg411's interests in a specific case.
• 📦
  Right to Data PortabilityWhere processing is based on your consent or contract performance, you have the right to receive a structured, machine-readable copy of the personal data you provided to dg411, so you can transfer it to another service if you choose.

Data Retention

dg411 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account. If your account is closed, dg411 will retain transaction and identity records for a minimum of 5 years following closure in accordance with anti-money laundering regulations. Gaming activity logs are retained for 3 years. Communications records (live chat and email) are retained for 2 years from the date of each interaction.

Where data is retained solely to comply with a legal obligation, access to that data is restricted to authorised personnel only and it is not used for any operational purpose. When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual.

Data Security

dg411 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure hashing of account passwords, strict access controls limiting data access to authorised dg411 personnel on a need-to-know basis, regular security reviews of Platform systems and third-party integrations, and automated monitoring for suspicious login activity and account takeover attempts.

While dg411 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for keeping your account password secure and for logging out of your account when using a shared or public device. If you believe your dg411 account has been compromised, contact support immediately via live chat.

Children and Minors

The dg411 Platform is strictly intended for adults aged 21 and above. dg411 does not knowingly collect, use, or retain personal data from any individual under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the Platform in any way. If dg411 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without delay. Parents and guardians who believe their child may have registered on the Platform are encouraged to contact dg411 support immediately.

Changes to This Privacy Policy

dg411 reserves the right to update this Privacy Policy at any time. When material changes are made, dg411 will notify registered players by posting a prominent notice on the Platform or by sending an email or in-platform notification prior to the change taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how dg411 protects your personal data. Your continued use of the Platform following any revision constitutes your acceptance of the updated Privacy Policy.

Contact Us About Your Data

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dg411 has handled your personal data, our support team is available 24/7 via live chat on the Platform. For formal written data requests, you may also contact us by email. We aim to acknowledge all data requests within 5 business days and resolve them within 30 days of receipt.